How to scan as a document instead of jpeg format

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Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Information Need Windows 11 help?

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

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How can I scan my photos as JPGs not PDFs?

How can I scan my photos as JPGs not PDFs?

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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

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New member

‎03-22-2010 03:20 PM

HP Recommended

Hi i'm not very computer / Scanner literate. I cannot seem to find a way to convert all my scanned photos into JPGs to allow me to trim / crop zoom etc As my scanner seems to be pretty much plug and play they've all come out as PDFs.. Any advice is very much welcomed.. thanks.

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Retired

AgathaV

‎07-06-2022 08:03 AM

HP Recommended

Thanks for reaching out to HP Support Forums! This is a wonderful location to converse with the community, get assistance and find tips .

I see that you are having issues while scanning using your Deskjet printer. Let’s try the steps below to try and fix the issue:

Unplug the USB cable from the printer and computer if present.
Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
Restart your computer.
Now click on HP Customer Support - Software and Driver Downloads to download and install the printer drivers.
Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
Restart both the printer & computer and then try to scan and check.

Please let me know if this resolves the issue, or if you require further assistance.