When you create an Amazon Payments merchant account, we verify the business and personal information. You may be asked to provide documents to support our verification process. In the event you need to provide documents, this page provides guidance to successfully upload documents that may be required for verification. The document can be requested during account registration, in Seller Central (where you manage your account), or via email. We suggest checking your emails regularly.
For sole proprietors, you may send one of the following documents:
If you use a Registered Agent, please provide a document that matches the business address in your Amazon Pay account.
Utility bills and government issued documents (i.e. tax document) can also be submitted if additional verification is required.
Note: If the business address you have inputted into Seller Central was incorrect, you can update it by logging into Seller Central, go to Settings > Account Info > Business Address. Here, you will find the current address and a link to "Add a new address".
The point of contact identity document(s) required apply to all business types. You may send one or more of the following documents:
If your residential address is not on the document provided, an additional document will be necessary for address verification:
The authorized business representative document(s) required depends on your type of business. To confirm you are an authorized representative of the business submit one or more of the following documents:
You can use the following template for the Letter of Authorization or provide a comparable document.
Reply to the email you received requesting you upload documents. Attached the document in one of the following formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg, and *.pdf. Do not include special characters in the file name (examples: $, &, or #).
Note: you must reply using the same email the request was sent to (this is the email you used to register for your Amazon Pay account).
If you do not send the information via email within 7 days of our first email, we will deactivate your account and send you an email notification. To reactive your account, log into Seller Central and click the "reactive your account" button. This can be found on the homepage or on the Account Health Dashboard under the Performance Tab
Then you will be prompted to upload one of the requested documents.
When you have uploaded the necessary documents and information, a 'Thank you for your request' message will display. You can close the tab on your browser.
After you submit documents, Amazon Payments will review your information, and might contact you for further clarification, if needed, within 2 business days. Contact will come from an @amazon.com email address or via Seller Central Performance Notifications. Check your emails regularly.
If you did not submit documents within 7 days or your document was unable to be used for verification, your account will be deactivated until verification is complete. You can select "Reactivate your account" on the account deactivation notice in your Seller Central account to submit documents.
